What our Customers said this week....

 

We are lucky enough to hear from our customers, and the recipients of our flowers every day... Some phone, some call into the shop excited to tell us how long the flowers lasted, some message via facebook or twitter and we receive many emails - Here are some of the latest messages... (and Thank You so much for your feedback - it is always shared with the team, and it just makes our day!)
We welcome all your feedback - All our flowers go out with our written guarantee - We want you to tell us if we disappoint, so that we can fix it - immediately.

I've just received flowers from my daughter in California. They are quite simply superb: a wonderful explosion of colour with red Anthuriums and superbly presented. I don't want to take the wrapping off: pandanus mat, plaited flax, feathers and copper wire. Simply very stylish and stunning in its impact.

She ordered from you last year as well, and they were also stunning. They came together with a large ceramic koru (because you'd run out of small ones!). She was very impressed and called it typically Kiwi, the level of care and informality. She's homesick and wishes she were here!
She always uses you and I can well see why. So will I.

All the very best. You must be very busy at the moment.
Heather 21 December 2011

Hi Jo,

Basket received and looks lovely – thanks so much for your attention to detail. 

Kind regards, Letitia
22nd December 2011

 

 

Hi Jo-Ann

 Many thanks for sending through the receipt.  Great feedback from Jenny for your flowers – thanks again, I will keep your name in my address book!

 Regards

Liz 19.12.11

 

 

 

HI Philip

 I have indeed received lovely feedback from the recipient of the flowers so wanted to thank you for doing such a lovely job.  In fact I did receive a confirmation so all was well…

 Merry Christmas and Happy New Year.

Carla 19 Dec 2011

 

 

 

 

Hi Philip
I did get a confirmation and they flowers did arrive in perfect time.  I was told they were just beautiful from the recipients (actually they raved about them)...so well done!
Kind regards
Vicki 13/12/11

 

 

THANK YOU for such a wonderful bouquet.  Your Company has been an absolute pleasure to deal with.

 Kindest regards, Vicki 30th November 2011

 

 

Hi Philip,

 I was unsure if I had placed the order in time for delivery to take place yesterday, so was pleased when Faaimini sent us a message of appreciation. Thank you for your email below and also for arranging swift delivery of the flowers.

 Given your attention to detail with follow up of small service oversights such as this, I am not surprised your business has won awards! It’s lovely to see a business operating with a true customer focus.

 Kind regards,

 Chad 29 November 2011

 

 

 

..Apologies for the late feedback!
 
Thank you all so much 'Best Blooms' for your 'beautiful Ruby Anniversary Table Centrepiece' for my parents.
With tears, viewing their unusual BUT beautiful floral arrangement, my parents had said that, not only was it a very special day for them to look back on after 40 special years of marriage but
it was the most 'loving reminder' also of their grandchildren here in Sydney, knowing that although they were'nt there, they were still sharing their special day together with them through your 'beautiful flowers'!! We look forward to ordering again through you in the near future, finally a florist we can trust!! 'You ROCK BEST BLOOMS'!!
  Kind Regards
Julie -November 2011

 

 

 

Good morning

 Thank you for the attached receipt.

 Although there was a small problem with the original sending of the flowers this was dealt with professionally, smartly and with thought.  I did appreciate it and the “fix” of the problem was forth coming without me having to ask for it. 

 I can see why you have won many awards and  would have no hesitation in recommending you to friends or family.

 Cheers

Mitch 24 Nov 2011

 

 

 

Hi Philip,
Would like to thank you for the flowers - they were so perfect especially with the colors of purple !!  My friend loved her flowers for sure and was very surprised to receive them.  
Thanks again for your great service :-)
Kind Regards
Roberta 21 November 2011

 

 

Hi Jo-Ann

Thanks for sending through my receipt and a brief introduction about your business.

 Justine was thrilled with the flowers, and I was equally thrilled about the ease of placing the order with you. 
Congratulations to Donna, for making the whole process so simple and being so professional.

 I will certainly use your company in the future.

 Kind Regards

 Catherine 27.09.2011

 

 

Hello Jo-Ann,

Thanks so much for making this happen for my sister-in-law. She loved the surprise and the beautiful arrangement. It's great to have you as an ally across the globe who helped supporting her during her cancer treatment. Your talents and great business etiquette are much appreciated.

Thanks, Dagmar 11/11/11

 

 

 

Hi Phillip,
Absolutely no worries at all, I really love the job that you guys do and
have used you before and will continue to do so in the future.
Thanks Stacy 20.10.2011

Thank you for the prompt delivery and the gift that was received by Lovey.

 

 

Hi Jo-Ann,

 Thank you so much for arranging this. Unfortunately Rochelle had to leave work early
so she won’t get the rose until I get home.

 I just want to say that I am very impressed with the presentation and service.
I will definitely be ordering from you again and will recommend you to family and friends.

 Kind regards,

James McCallum

Dear Philip

Thank you for delivering a beautiful bunch of flowers to my Mum. As it turned out my mother was home from work sick the day of delivery. I really appreciate that the flowers were then delivered to her house rather than left at her place of work. I look forward to buying more flowers from you in the future.
Regards,
Rachel 19.09.2011

 

Thank you so much for organising the flowers with so little notice. I did get lovely feedback from Mum and Dad – and a photo! Thanks too for taking the effort to put them in the back porch, out of the wind as Mum and Dad were not home.
It’s so good to know there’s a good florist, not too far from their home in Auckland.

 Thanks again

Karen de Feyter

Canberra, Australia 16 Sept 2011