F.A.Q. - Frequently Asked Questions
Best Blooms has delivered over 28,000 Website Flower orders in Auckland. We are very experienced, and professional Florists you can Trust.
We know you will have many questions - particularly the first time you place an online flower order for delivery.
Dedicated Customer Services Team for Online Flower Orders.
We have a dedicated, friendly Customer Service team, made up of Debbie and Teena who will answer any queries you may have via email.
Quickest Answer to your Question - Phone our Florists
If you need a quick answer then pick up the phone and speak directly to our Florists, who will answer the phone.
Phone (+64) 9 838 9058 (Yes! - Real People - Real Florists - Answering the Phone!) :)
Delivery will be made on the date you have selected on your order.
We prioritise business addresses, schools and funerals on the first run and these will be delivered before 2.30pm.
For a Business Delivery - Please order before 10.15am.
Home address deliveries will be sent on the afternoon run and these will be delivered between 4.30pm - 6.30pm. (Usually earlier).
Home address cut off time to place your order online is 2.15pm for same day delivery.
Hospital deliveries - We follow hospital protocol and send in the afternoon after the doctors have completed ward rounds deciding which patients to send home.
You can request us to send out your delivery on the first run - please advise us in the notes to florist section of your order.
No unfortunately none of the floral couriers in Auckland offer this service so we are unable to do Sunday delivery. Our store is closed on Sunday.
MOTHER'S DAY - SUNDAY -- YES we can delivery on Sunday 13 May for Mothers Day!
Our store will be open Saturday 12 May from 8:00am - 7:00pm and Open Sunday Mothers Day from 8:00am - 4:00pm.
Please ensure you double check all delivery details on your order - sadly it does happen! If we need to send the couriers back to do a pick up from the wrong address and then redeliver - they will charge us one new delivery charge for the pick up and one new delivery charge for the re-delivery. These costs will be passed on to you.Please note in these circumstances re-delivery may not be possible on the same day.
The floral couriers will only attempt delivery once and if they are unable to gain access will contact us and we will make contact with you or the recipient. If the couriers have left the address and we need to send them back to redeliver at a later stage they will charge us an extra delivery fee which we will have to pass on.Please note in these circumstances re-delivery may not be possible on the same day.
No sorry, unfortunately we are unable to guarantee a specific delivery time. We work with professional Floral couriers and they do not offer this service.
Our Flower Shop
We are able to offer a Paypal invoice if you email us with a request.
We do offer pre-approved corporate accounts for business customers with orders.
Call on +64 9 838 9058.
Our flower shop is centrally located at 1/653 Rosebank Road, Avondale, Auckland. Drive in - We have plenty of Parking!
Our convenient central Auckland location right by the motorway, makes delivering flowers in Auckland very easy for us!
>Yes - you are welcome to pick up your flowers from us. We are a real florist and are located at 653 Rosebank Road, Avondale.
We have a sister shop at 447 Lake Road Takapuna.
Best Blooms Florists are open 8.00am - 5.30pm Monday to Friday. 8am - 12 noon Saturday.
For more info or to place an order Call +64 9 838 9058.
MOTHERS DAY WEEKEND
Saturday open 8am - 7pm
Sunday open 8am - 4pm
If there is a flower you really wanted included in your order then please mention this in the notes to florist section of your order.
If for any reason we are unable to deliver your order (ie some critical hospital wards will not accept flowers) we will contact you to discuss how you wish to proceed.
Privacy & Security
You will note during the checkout process you have an option to tick to remain anonymous. If you choose this option we will not write your name in the enclosure card.
If the recipients contacts us to ask who sent the flowers we will email you with the request and rely on your answer as to what information is passed on. Due to the N.Z. privacy laws we are unable to tell you who sent flowers to you, if they have not authorised us to do so, as our contract is with the paying customer.
Please note: If we are contacted in regards to harassment charge - we will work together with the law in regards to sharing information to ensure safety of others.
It is well worth opening an account as there are many benefits including reminder services, (never forget an anniversary again!), saving of your address book for easy future orders, and accumulated reward points.
Thank you for choosing Best Blooms - If you have any further questions - please do call us on +64 9 838 9058 - we are only to happy to help.