FAQ - Best Blooms Florist

Yes. We provide same-day and scheduled delivery across Auckland. All deliveries are handled with care by our skilled florists, and our professional floral couriers.

Best Blooms is a trusted local Auckland florist offering flower delivery across the city and suburbs. Alongside fresh bouquets, we also deliver gift baskets and hampers, and indoor plants throughout Auckland.

Every order is backed by our 100% satisfaction guarantee. With over 100,000 happy deliveries, our reviews show why customers choose us as their go-to online florist in New Zealand.
👉 Order flowers online today for same-day Auckland delivery.

Simply browse our online store, select your flowers, and follow the checkout prompts. Our system confirms your order and delivery details immediately.

Auckland Metro Cut-off Times for Same Day Delivery

For same-day flower delivery, please place your order:

Sunday Deliveries

We're closed on Sundays, except for special occasions like Mother’s Day, Father's Day, Valentine’s Day, and Christmas Eve – when we open just to help you deliver something special.

Note: Rural Deliveries and some Auckland suburbs may have earlier cut-off times. For full details, check our delivery information or the Delivery Times bar at the top of the website.

If your delivery date is not available, we may still be able to help by Phone.
Please Call us now to discuss some options!

Deliveries are made on the Date you select on your order. Delivery schedule:

Business Deliveries: Order before 9.45am - Delivered before the finish time you select on your order. 

Funerals: Delivered before the funeral - Please allow 24 hours notice for funerals before 1pm.

Home Address: Order before 9.45am and request First run if you require delivery before 3pm.

Otherwise, Home addresses will usually be made between 4pm - 7pm when recipients are more likely to be home.

Schools: Order before 9.45am - Delivered before 3pm.

Hospitals: Afternoon delivery - After ward rounds to ensure the flowers reach the patient.

Rural / Outer Suburbs: One daily run - usually afternoon. 

Saturday: Delivery before 4pm

Peak Days - Valentines Day, Mothers Day, Christmas Eve:
Home Deliveries may be as late as 9pm due to demand.
Particularly in rural areas.

Urgent Delivery Requests: Please call us on +649 838 9058.

Other Options:
Order an Uber to collect from our store.
Order a Click & Collect or Phone us to order and we can have something ready for you.
Or come on down to our flower shop at 571A Rosebank Road, Avondale, Auckland.
We have lots of flower bouquets ready-to-go. 

Yes, our couriers deliver to rural and outer Auckland areas.

Extra fees may apply depending on the suburb, and you’ll see these during checkout. For more details see our outer Auckland Delivery areas.

If you select the wrong area, we’ll contact you to confirm any additional charges before sending your flowers.

We specialise only in Auckland flower delivery and do not send orders elsewhere in New Zealand or overseas.

For other New Zealand Cities and towns, we recommend contacting a local florist directly — this ensures better value and service for you.

Sunday Deliveries

We’re closed on Sundays, except for Mother’s Day, Father's Day, Valentine’s Day, and Christmas Eve.

A small $8.90 Sunday surcharge applies, and slots fill quickly.

Please order early to avoid disappointment.

Mother's Day
Yes - We are Open for Mother's Day Deliveries and Click and Collect on Mother's Day Sunday in May.

Yes! All prices on our website include free flower delivery in Auckland metro areas.

👉 Note: A $8.90 surcharge applies for Mother’s Day Sunday deliveries.

Small gifts/accessories are only sent when attached to flowers, plants, or hampers.

Please double-check all details before placing your order.

If incorrect details are provided, couriers charge extra for re-delivery, which will be passed on to you.

To help avoid issues:

• Always provide the recipient’s mobile number.
• Include access details (gates, apartments, security).
• Please Provide a daytime contact for yourself.

We’ll always work with you to resolve problems, but re-delivery may not be possible on the same day. Contact us here.

If couriers can’t access the property, they’ll attempt to contact the recipient.

If unsuccessful, they’ll notify us, and we’ll reach out to you.

Extra delivery charges may apply if they need to return later.

Please provide accurate contact details to avoid delays.

If the recipient isn’t home, couriers will leave flowers in a safe, shaded spot and text/call the recipient with details.

If re-delivery is required, additional charges apply.

Supplying the correct mobile number ensures smooth delivery.

Sorry, we can’t guarantee exact delivery times due to courier schedules.

However, we can offer a special urgent delivery service (subject to availability) for an additional $50 fee.

Please call +64-9-838 9058 to arrange. 

Other Options:
Organise an Uber to Collect your Flowers.

Order a Click & Collect or Phone your order through.

Or Come on down to our store  - we have lots of flowers and gifts ready-to-go.
Best Blooms
571A Rosebank Road, 
Avondale
Auckland

Opening Hours:
Monday - Friday
7.30am - 6pm.
Saturday
8am - 12noon

Oepn Extended Hours for Special Events. (Mother's Day, Valentine's Day, Christmas)

We are a friendly, local West Auckland florist based at 571A Rosebank Road, Avondale Auckland.

From our flower studio, we design and send fresh bouquets, and gift hampers across all Auckland suburbs.

Our central location means we can provide fast same-day delivery throughout the city.

Yes, absolutely!

You’re welcome to visit our florist shop in Avondale, to view our range of flowers and plants , or to pick up an order.

We love meeting our customers in person.

You’ll find us at:
Best Blooms Florist
571A Rosebank Road, Avondale Auckland.

Yes. You can order online or by phone and select “Click & Collect”.

Your flowers will be ready at the agreed time for a safe, easy pickup.

Perfect if you’re nearby and need a last-minute gift.

MONDAY - THURSDAY 07:30 AM - 06:00 PM
FRIDAY 07:30 AM - 06:00 PM
SATURDAY 08:00 AM - 12:00 PM.

Sunday: Closed (except on Mother's Day, Valentine's Day or Christmas Eve, Father's Day.)

Extended Hours for Christmas Week:
Mon 22nd - Tues 23rd Open till 7pm.
Christmas Eve - Open till 4pm.
FREE Parking right outside our West Auckland store.

For more information, a special delivery or to speak to a Florist call +64-9-838 9058.

Yes, we have free parking available right outside our store, making it easy to pop in and pick up your flowers.

Credit Cards:
Choose Visa, Mastercard or Amex for payment. We accept payment through ApplyPay and GooglePay also.

PoliPay:
New Zealand customers can make a direct deposit into our bank account via the secure PoliPay system.

Paypal:
We are also able to offer a Paypal invoice if you email us with a request.

Accounts:
We do offer pre-approved corporate accounts for business customers for ordering flowers.

Yes of course! You are most welcome to order flowers by phone - We Love talking to our customers! When you call you will be speaking directly with the florists.
Call our Auckland florists direct on +64-9-838 9058.

Yes. Every arrangement is hand-crafted to meet our high standards. If something isn’t right, our team will work with you to make it perfect.

Yes – every order is covered by our 100% Satisfaction Guarantee.

We promise your flowers will be fresh, beautiful, and delivered on time.

If you’re not completely happy, simply contact us and we’ll put it right – replacement, refund, or store credit, whichever you prefer.

Please note our terms:

Best Blooms does not accept Liability if incorrect address details have been given.

Orders can be cancelled, free of charge, if we haven’t yet arranged your flowers or gifts order. Given the perishable nature of many of our products, we do not offer refunds on cancelled orders that have been picked and arranged or are out for delivery on those perishable Products.

RETURNS
We have a 14 day return policy.
Non-perishable products may be approved for a refund if returned in new condition.
Any gift products requested to be returned must be in a new resalable condition unless faulty or otherwise defective.

Refunds can only be made back to the credit card that was used for the original purchase. Approved refunds can take 1-2 business days to be completed via Windcave.

Yes! We’re one of the few florists in Auckland to send a photo of your finished bouquet before it goes out for delivery. This way you can see exactly what your loved one will receive.

Will my Flowers look like the picture?
Yes, we work very hard to ensure your flowers look as close to the picture as possible.
Sometimes we will have to substitute blooms due to seasonal availability and stock.

Your order will ALWAYS be made up to full value.

All efforts will be taken to duplicate flower bouquets and arrangements, as close to the pictures as possible, however due to seasonal and local availability of flowers we cannot guarantee this; therefore the florist may need to substitute one or more items to work within the overall feeling of the item.

This may also be the case with containers, baskets and boxes used in the design if they are not available from our suppliers.

If you have ordered something specific and it is sold out, we will advise you by either phone or email to discuss how you would like to proceed.

If there is a flower you really wanted included in your order then please mention this in the notes to florist section of your order.

Yes, our flowers are always fresh — that’s part of our 100% satisfaction guarantee.

Our team selects market-fresh blooms daily, and every bouquet is handcrafted in our Auckland florist shop . We condition the flowers carefully so they last as long as possible once they reach your recipient.

Long-Lasting Fresh Flowers
This also means that some flowers will be sent out in bud form (ie lilies, alstroemarias, iris etc). This means long-lasting freshness for the recipient, where they can enjoy those blooms as they spectacularly open in front of their eyes over the next week or more.

If you have any complaint about the freshness of your blooms then please contact Best Blooms immediately so we can rectify this for you, with either a replacement, store credit or your money back.

Your peace of mind is important to us. If something isn’t quite right, please call our team directly on +649 838 9058. We’ll resolve the issue quickly, because our reputation is built on happy customers and trusted Auckland flower delivery.

Yes – if you need to cancel, please contact us as soon as possible on +649 838 9058 or by email.

• Orders cancelled before flowers are made will receive a full refund.
  
  
• If your bouquet has already been created or is on the courier, we may only be able to refund part of the cost (to cover materials used).

We’ll always do our best to help. Simply call our customer service team and we'll update your order if it hasn't already left with the courier.

In rare cases where delivery is declined, the order will be returned to our florist shop. We’ll contact you directly to discuss options for redelivery or collection.

If you have received flowers and do not know who they are from, we can help with this.

However, please note our procedure for these queries.

We understand that receiving anonymous flowers - although sometimes thrilling - it can leave you embarrassed and wanting to Thank the right person who has so kindly sent you a gift.

Due to the N.Z. privacy laws we are unable to tell you straight away who has sent flowers to you, if they have not authorised us to do so, as our contract is with the paying customer.

If the sender has chosen to include no card message, there will be a small discreet printing in your card that says "no message"

You can Contact Us to ask who has sent you the flowers, and we will email the customer with your request. We will pass on what information is then authorised.

Please note: If you are scared, worried or we are contacted via police in regards to harassment charge - we will absolutely, work together with the law, in regards to sharing information, to ensure safety of others.

You will note during the checkout process you have an option to tick to remain anonymous.
If you choose this option we will not write your name in the enclosure card.

However - Do think about this carefully, as many people get worried when they don't know who the flowers are from. It puts them in a very uncomfortable position, when they want to thank the sender. 

What if they ask us for your details?
If the recipients contacts us to ask who sent the flowers, we will email you with the request and gain your permission to pass your details on.

Due to the N.Z. privacy laws we are unable to tell you who sent flowers to you, if they have not authorised us to do so, as our contract is with the paying customer.

IMPORTANT Please note:
If the recipient is scared, or we are contacted via police in regards to any harassment charges - We will ALWAYS work together with the Law in regards to sharing information to ensure safety of others.

Absolutely. Our website uses secure SSL encryption, so your personal details and payment information are fully protected.

No – all card payments are processed securely through our trusted payment partners. We never store your credit card details.

We only collect the information needed to complete your order – such as your name, delivery address, phone number, and message for the card.
For full details, please see our privacy policy.

No we make it easy for you and offer a guest checkout option.

It is well worth becoming a VIP Member as there are many benefits, including reminder services, (never forget an anniversary again!), saving of your address book for easy future orders, and accumulated reward points to get you free flowers.

Only if you choose to subscribe to our newsletter. We respect your privacy and will never share your details with third parties.