flower delivery auckland

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Can I get delivery today?

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All your questions answered about flower delivery in Auckland

F.A.Q. - Frequently Asked Questions


Best Blooms Florist has delivered over 100,000 online flower orders in Auckland. We are very experienced, and professional Florists you can Trust.
We know you will have many questions - particularly the first time you order flowers online for Auckland delivery.

Dedicated Customer Services Team for Online Flower Orders.

We have a dedicated, friendly Customer Service team, made up of Tessa and Teena who will answer any queries you may have via email.

Quickest Answer to your Question - Phone our Florists

If you need a quick answer then pick up the phone and speak directly to our Florists, who will answer the phone.
Phone (+64) 9 838 9058 (Yes! - Real People - Real Florists - Answering the Phone!) :)

 

Flower Deliveries

Yes! We are one of the most Popular Florists for Gift & Flower Deliveries in Auckland.
We also deliver Gift Baskets, Hampers, and Plants across Auckland City and Suburbs.
Check out our Reviews and see why our Customers say we are the Best Online Florist in Auckland

Sunday Delivery - Sorry this family business is closed on Sundays except for Mother’s Day, Valentine’s Day or Christmas Eve.

* Some outlying suburbs may have different cut off times for delivery. Please check here or use the Delivery Times bar at the very top of the website.

If your delivery date is not available, we may still be able to help by Phone. Please call us now on +64-9-838 9058 to discuss some options!

Delivery will be made on the date you have selected on your order.

On Weekdays:
We prioritise Business Addresses, Schools and Funerals on the first run and these will be delivered before 3:30pm.
Once these priority orders are made, we then focus on Birthdays and Anniversary deliveries to go out on this first courier run.

Home address deliveries will be sent on the afternoon run, and these will be delivered between 4:30pm - 7.00pm to ensure they are not sitting outside in the sun.

Hospital flower deliveries - We follow hospital protocol and send in the afternoon, after the doctors have completed ward rounds deciding which patients to send home, so your flowers do not get lost in the hospital if a patient is discharged before flowers arrive.

YES - You can request us to send out your delivery on the first run - ORDER BEFORE 10.15am
Please advise us in the Notes to Florist section of your order.  These need to be ordered before 10.15am.

On Saturdays: There is only one courier pick-up on Saturdays - deliveries are usually made before 4pm (unless rural area which may be later)

Big Events - Valentines Day, Mothers Day, Christmas Eve.  
Due to the huge volume of orders sent out for delivery at these key times, deliveries could be as late as 9pm due to the large demand.  
We do everything in our power to get them there as early as we can but the timings of the floral couriers are out of our control sorry.

Yes we certainly do - most of these are priced inclusive on our website, however if it is further out, you will notice a nominal delivery charge to get it there when you go through the order process and select your suburb for delivery.
If you have selected the wrong delivery charge we will contact you in regards to your rural delivery.

No sorry we concentrate on being specialists for your flower delivery in Auckland New Zealand only.
We do not offer website orders for other deliveries in New Zealand or Worldwide as we have been disapointed with the results for our customers.
Therefore we highly recomend you contact a local florist directly in the town you wish to send flowers to.

Yes - We are Open for Delivery and Click and Collect on Sunday 8 May for Mothers Day.  
Please note Sunday Delivery surcharge of $8.90.

Deliveries will book out really quickly so this information may change at short notice.

Yes! All our prices on our website include FREE delivery in Auckland Metro areas.
Please note: Sunday Delivery Surcharge is $8.90
However please note we do not send out the small gifts and accesories on their own - these are priced to be included with flowers or plants etc.

Please ensure you double check all delivery details on your order - sadly it does happen!

Please Note:

The couriers will charge us if they need to pick up from an address where the wrong delivery is made.
They will also charge us for the re-delivery to the correct address.
These charges of will be passed onto you if you have given us insufficient details.

This also applies when they are unable to gain access to a property due to security gates or to an apartment building with no access.

Please do provide contact details as this helps ensure speedy delivery of your flowers.
Please note in these circumstances re-delivery may not be possible on the same day.

Best Blooms does not accept any liability if the customer has provided us incorrect or incomplete delivery details.

We will work with you to ensure delivery is made, although this may not able to be on the same day - subject to location and proximity of delivery addresses.

You will be contacted in regards to getting correct delivery details.

Please do provide us with a daytime contact number for the recipient, and a daytime contact phone number for yourself to ensure we are able to speak with you to sort out the problem.

The floral couriers will only attempt delivery once, and if they are unable to gain access will contact us and we will make contact with you or the recipient.

If the couriers have left the address and we need to send them back to re-deliver at a later stage they will charge us an extra delivery fee of $15 which we will have to pass on to you.

Please note in these circumstances re-delivery may not be possible on the same day.

If there is no one home your flowers will be left in a cool, secure, sheltered spot out of the weather and where they cannot be seen from the street if possible.
The courier will then place a calling card in the letterbox.

The couriers will only make one attempt to deliver to an address.

Please do provide us with full contact details for the recipient to ensure the courier is able to gain access - such as security gates, apartments etc.

If the courier needs to go back to the address to complete the delivery then there will be an extra re-delivery charge of $15 which is payable by credit card.

No sorry, unfortunately we are unable to guarantee a specific delivery time. We work with professional Floral couriers and they do not offer this service.
We can offer this service via phone on +64-9-838 9058 which is an Urgent Delivery Service and is a $50 surcharge.
(Please note: This is subject to our current workload of pre-orders and drivers available)

 

Our Flower Shop

When you order online you can choose Visa, Mastercard or Amex for payment OR choose to make a direct deposit into our bank account via the secure PoliPay system.
We are also able to offer a Paypal invoice if you email us with a request.
We do offer pre-approved corporate accounts for business customers with orders.

Yes of course! You are most welcome to order flowers by phone - We Love talking to our customers!
Call our florists direct on +64-9-838 9058.

Our flower shop is centrally located at 1/653 Rosebank Road, Avondale, West Auckland.  Drive in - We have plenty of Parking!

Our convenient central Auckland location right by the motorway, makes delivering flowers in Auckland very easy for us!

Yes - you are welcome to pick up your flowers from us. 
We are a real florist and are located at 653 Rosebank Road, Avondale, West Auckland.
You can either order flowers by Phone +64-9-838 9058
Or Order a Click and Collect via the quick online order process.

Best Blooms Florist Shop is Open:
MONDAY - THURSDAY 08:00 AM - 05:30 PM
FRIDAY 08:00 AM - 06:00 PM
SATURDAY 08:00 AM - 12:00 PM.

For more info or to place an order Call +64-9-838 9058.

 

Guarantee

All Deliveries go out carrying our Personal Guarantee. If for any reason you are not completely satisfied with the quality of your delivery, please contact us immediately by either e-mail or phone.

We are committed to excellence and will work with you to ensure we make it right. We will either replace your flowers with an upgraded bouquet OR if you prefer 100% Money Back.

No fighting with you, no making it difficult. - Just 100% commitment to ensure both you and the recipient are happy.

If you feel your flowers (or other gifts) didn’t arrive in the best condition or have not lasted at least 3 days let us know within this time by calling 09 838 9058.
Once we’re confident that they have been cared for as recommended, we will happily replace the flowers.

Don't hesitate to call us on 09 838 9058 to answer any of your questions regarding the delivery or care of your flowers.

Please note our returns terms:

Best Blooms does not accept Liability if incorrect address details have been given.

Orders can be cancelled, free of charge, if we haven’t yet arranged your flowers or gifts order. Given the perishable nature of many of our products, we do not offer refunds on cancelled orders that have been picked and arranged or are out for delivery on those perishable
Products.

Non-perishable products may be approved for a refund if returned in new condition.
Any gift products requested to be returned must be in a new resalable condition unless faulty or otherwise defective.

Refunds can only be made back to the credit card that was used for the original purchase. Approved refunds can take 1-2 business days to be completed. 

Yes, we work very hard to ensure your flowers look as close to the picture as possible.  
Sometimes we will have to substitute blooms due to seasonal availability and stock.

Your order will ALWAYS be made up to full value.

All efforts will be taken to duplicate flower bouquets and arrangements, as close to the pictures as possible, however due to seasonal and local availability of flowers we cannot guarantee this; therefore the florist may need to substitute one or more items to work within the overall feeling of the item. 

This may also be the case with containers, baskets and boxes used in the design if they are not available from our suppliers.

If you have ordered something specific and it is sold out, we will advise you by either phone or email to discuss how you would like to proceed.

If there is a flower you really wanted included in your order then please mention this in the notes to florist section of your order.

Yes - Our Flowers are very Fresh.

As one of the busiest florists in Auckland, we have a very fast and high turnover of fresh flowers.
We buy from the auctions at the flower market 3 times a week, and have standing orders with many of our West Auckland flower growers to ensure we have quality, fresh blooms on hand every day.

This also means that some flowers will be sent out in bud form (ie lillies, alstroemarias, iris etc) - this means long-lasting freshness for the recipient, where they can enjoy those blooms as they spectacularly open in front of their eyes over the next week or more.

If you have any complaint about the freshness of your blooms then please contact us immediately so we can rectify this for you with either a replacement or your money back.

Yes. Absolutely!  We have a rock-solid 100% Money-Back Guarantee policy. All our flowers go out carrying our personal guarantee.  Please call us with any issues you may have and we will resolve this to your satisfaction super quickly!  We want both you and the recipient to be delighted! For more details of our Flower Delivery Guarantee - See Here >

 

Cancellation Policy

When you place your order online your payment will be processed by Paystation.  We require 24 hours notice to cancel orders to allow this 3rd party to process a refund.

Once your flowers have been dispatched we are unable to cancel an order.

If for any reason we are unable to deliver your order (ie some critical hospital wards will not accept flowers) we will contact you to discuss how you wish to proceed.

 

Privacy & Security

If you have received flowers and do not know who they are from, we can help with this.

However, please note our procedure for these queries.

We understand that receiving anonymous flowers - although sometimes thrilling - it can leave you embarrassed and wanting to Thank the right person who has so kindly sent you a gift.

Due to the N.Z. privacy laws we are unable to tell you straight away who has sent flowers to you, if they have not authorised us to do so, as our contract is with the paying customer.

If the sender has chosen to include no card message,  there will be a small discreet printing in your card that says "no message" 

You can Contact Us to ask who has sent you the flowers, and we will email the customer with your request. We will pass on what information is then authorised.

Please note: If we are contacted via police in regards to harassment charge - we will absolutely, work together with the law, in regards to sharing information, to ensure safety of others.

Yes - You will note during the checkout process you have an option to tick to remain anonymous. If you choose this option we will not write your name in the enclosure card.

If the recipients contacts us to ask who sent the flowers we will email you with the request and rely on your answer as to what information is passed on. Due to the N.Z. privacy laws we are unable to tell you who sent flowers to you, if they have not authorised us to do so, as our contract is with the paying customer.

Please note: If we are contacted via police in regards to harassment charge - we will work together with the law in regards to sharing information to ensure safety of others.

We do not keep, store or sell your data in any fashion.  Your data is private.

No we make it easy for you and offer a guest checkout option.
It is well worth opening an account as there are many benefits including reminder services, (never forget an anniversary again!), saving of your address book for easy future orders, and accumulated reward points.

Yes we offer the highest security - SSL encypted technology and your payments are processed via Paystation which is an independent secure payment gateway.

 

 

Thank you for choosing Best Blooms - If you have any further questions - please do call us on +64 9 838 9058 - we are only to happy to help.