flower delivery auckland

Can I get delivery today?

Can I get delivery today?

Order Before 02:00PM for same day delivery

Flowers delivered in Auckland carrying our personal 100% Guarantee.

100% Satisfaction - Money Back Guarantee

Your Rock-Solid Money Back Assurance


This is us - Philip Selwyn and Jo-Ann Moss the owners of Best Blooms.
We stand behind our product and our service with a 100% Money-Back Guarantee.

All Deliveries go out carrying our Personal Guarantee.

If for any reason you are not completely satisfied with the quality of your delivery, please contact us immediately by either e-mail or phone.

  • We are committed to excellence and will work with you to ensure we make it right.
  • We will either replace your flowers with an upgraded bouquet OR if you prefer 100% Money Back.
  • No fighting with you, no making it difficult. - Just 100% commitment to ensure both you and the recipient are happy.

Guarantee

REFUNDS
All Deliveries go out carrying our 100% Personal Guarantee.
If for any reason you are not completely satisfied with the quality of your delivery, please contact us immediately by either e-mail or phone.

We are committed to excellence and will work with you to ensure we make it right. We will either replace your flowers with an upgraded bouquet OR if you prefer 100% Money Back.

No fighting with you, no making it difficult. - Just 100% commitment to ensure both you and the recipient are happy.

If you feel your flowers (or other gifts) didn’t arrive in the best condition or have not lasted at least 3 days let us know within this time by calling 09 838 9058.
Once we’re confident that they have been cared for as recommended, we will happily replace the flowers.

Don't hesitate to call us on 09 838 9058 to answer any of your questions regarding the delivery or care of your flowers.

Please note our returns terms:

Best Blooms does not accept Liability if incorrect address details have been given.

Orders can be cancelled, free of charge, if we haven’t yet arranged your flowers or gifts order. Given the perishable nature of many of our products, we do not offer refunds on cancelled orders that have been picked and arranged or are out for delivery on those perishable
Products.

RETURNS
We have a 14 day return policy.
Non-perishable products may be approved for a refund if returned in new condition.
Any gift products requested to be returned must be in a new resalable condition unless faulty or otherwise defective.

Refunds can only be made back to the credit card that was used for the original purchase. Approved refunds can take 1-2 business days to be completed.

Best Blooms does not accept Liability if incorrect address details have been given.

Yes, we work very hard to ensure your flowers look as close to the picture as possible.
Sometimes we will have to substitute blooms due to seasonal availability and stock.

Your order will ALWAYS be made up to full value.

All efforts will be taken to duplicate flower bouquets and arrangements, as close to the pictures as possible, however due to seasonal and local availability of flowers we cannot guarantee this; therefore the florist may need to substitute one or more items to work within the overall feeling of the item.

This may also be the case with containers, baskets and boxes used in the design if they are not available from our suppliers.

If you have ordered something specific and it is sold out, we will advise you by either phone or email to discuss how you would like to proceed.

If there is a flower you really wanted included in your order then please mention this in the notes to florist section of your order.

Yes - Our Flowers are very Fresh.

As one of the busiest florists in Auckland, we have a very fast and high turnover of fresh flowers.
We buy from the auctions at the flower market 3 times a week, and have standing orders with many of our West Auckland flower growers to ensure we have quality, fresh blooms on hand every day.

This also means that some flowers will be sent out in bud form (ie lilies, alstroemarias, iris etc) - this means long-lasting freshness for the recipient, where they can enjoy those blooms as they spectacularly open in front of their eyes over the next week or more.

If you have any complaint about the freshness of your blooms then please contact us immediately so we can rectify this for you with either a replacement or your money back.

Yes. Absolutely! We have a rock-solid 100% Money-Back Guarantee policy. All our flowers go out carrying our personal guarantee. Please call us with any issues you may have and we will resolve this to your satisfaction super quickly! We want both you and the recipient to be delighted!
For more details of our Flower Delivery Guarantee - See Here >

What Happens If...

If there is no one home, your flowers will be left in a cool, secure, sheltered spot out of the weather and where they cannot be seen from the street if possible.

If hidden, the courier driver will phone or text the recipient to let them know where delivery was left. Please provide the correct mobile number for the recipient.

The couriers will only make one attempt to deliver to an address.

Please do provide us with full contact details for the recipient to ensure the courier is able to gain access - such as security gates, apartments etc.

If the courier needs to go back to the address to complete the delivery then there will be an extra re-delivery charge which is payable by credit card.

The floral couriers will only attempt delivery once, and if they are unable to gain access will try to contact the recipient. Failing that, they will contact us and we will make contact with you or the recipient.

If the couriers have left the address and we need to send them back to re-deliver at a later stage they will charge us an extra delivery fee which we will have to pass on to you.

Please note in these circumstances re-delivery may not be possible on the same day.

Please ensure you double check all delivery details on your order - sadly it does happen!

Please Note:

The couriers will charge us if they need to pick up from an address where the wrong delivery is made.
They will also charge us for the re-delivery to the correct address.
These charges will be passed on to you if you have given us insufficient details.

This also applies when they are unable to gain access to a property due to security gates or to an apartment building with no access.

Please provide the recipient's mobile phone number as this helps ensure speedy delivery of your flowers.
Please note in these circumstances re-delivery may not be possible on the same day.

Best Blooms does not accept any liability if the customer has provided us incorrect or incomplete delivery details.

We will work with you to ensure delivery is made, although this may not able to be on the same day - subject to location and proximity of delivery addresses.

You will be contacted in regards to getting correct delivery details.

Please do provide us with a daytime contact number for the recipient, and a daytime contact phone number for yourself to ensure we are able to speak with you to sort out the problem.

Cancellations

When you place your order online your payment will be processed by Paystation. We require 24 hours notice to cancel orders to allow this 3rd party to process a refund.

Once your flowers have been dispatched we are unable to cancel an order.

If for any reason we are unable to deliver your order (ie some critical hospital wards will not accept flowers) we will contact you to discuss how you wish to proceed.