This is us - Philip Selwyn and Jo-Ann Moss the owners of Best Blooms.
We stand behind our product and our service with a 100% Money-Back Guarantee.
All Deliveries go out carrying our Personal Guarantee.
If for any reason you are not completely satisfied with the quality of your delivery, please contact us immediately by either e-mail or phone.
REFUNDS
All Deliveries go out carrying our 100% Personal Guarantee.
If for any reason you are not completely satisfied with the quality of your delivery, please contact us immediately by either e-mail or phone.
We are committed to excellence and will work with you to ensure we make it right. We will either replace your flowers with an upgraded bouquet OR if you prefer 100% Money Back.
No fighting with you, no making it difficult. - Just 100% commitment to ensure both you and the recipient are happy.
If you feel your flowers (or other gifts) didn’t arrive in the best condition or have not lasted at least 3 days let us know within this time by calling 09 838 9058.
Once we’re confident that they have been cared for as recommended, we will happily replace the flowers.
Don't hesitate to call us on 09 838 9058 to answer any of your questions regarding the delivery or care of your flowers.
Best Blooms does not accept Liability if incorrect address details have been given.
Orders can be cancelled, free of charge, if we haven’t yet arranged your flowers or gifts order. Given the perishable nature of many of our products, we do not offer refunds on cancelled orders that have been picked and arranged or are out for delivery on those perishable
Products.
RETURNS
We have a 14 day return policy.
Non-perishable products may be approved for a refund if returned in new condition.
Any gift products requested to be returned must be in a new resalable condition unless faulty or otherwise defective.
Refunds can only be made back to the credit card that was used for the original purchase. Approved refunds can take 1-2 business days to be completed.
Best Blooms does not accept Liability if incorrect address details have been given.
Yes, we work very hard to ensure your flowers look as close to the picture as possible.
Sometimes we will have to substitute blooms due to seasonal availability and stock.
Your order will ALWAYS be made up to full value.
All efforts will be taken to duplicate flower bouquets and arrangements, as close to the pictures as possible, however due to seasonal and local availability of flowers we cannot guarantee this; therefore the florist may need to substitute one or more items to work within the overall feeling of the item.
This may also be the case with containers, baskets and boxes used in the design if they are not available from our suppliers.
If you have ordered something specific and it is sold out, we will advise you by either phone or email to discuss how you would like to proceed.
If there is a flower you really wanted included in your order then please mention this in the notes to florist section of your order.
Yes - Our Flowers are very Fresh.
As one of the busiest florists in Auckland, we have a very fast and high turnover of fresh flowers.
We buy from the auctions at the flower market 3 times a week, and have standing orders with many of our West Auckland flower growers to ensure we have quality, fresh blooms on hand every day.
This also means that some flowers will be sent out in bud form (ie lillies, alstroemarias, iris etc) - this means long-lasting freshness for the recipient, where they can enjoy those blooms as they spectacularly open in front of their eyes over the next week or more.
If you have any complaint about the freshness of your blooms then please contact us immediately so we can rectify this for you with either a replacement or your money back.
Yes. Absolutely! We have a rock-solid 100% Money-Back Guarantee policy. All our flowers go out carrying our personal guarantee. Please call us with any issues you may have and we will resolve this to your satisfaction super quickly! We want both you and the recipient to be delighted!
For more details of our Flower Delivery Guarantee - See Here >
No we make it easy for you and offer a guest checkout option.
It is well worth opening an account as there are many benefits including reminder services, (never forget an anniversary again!), saving of your address book for easy future orders, and accumulated reward points.
We do not keep, store or sell your data in any fashion. Your data is private.
Yes - You will note during the checkout process you have an option to tick to remain anonymous. If you choose this option we will not write your name in the enclosure card.
If the recipients contacts us to ask who sent the flowers we will email you with the request and rely on your answer as to what information is passed on. Due to the N.Z. privacy laws we are unable to tell you who sent flowers to you, if they have not authorised us to do so, as our contract is with the paying customer.
Please note: If we are contacted via police in regards to harassment charge - we will work together with the law in regards to sharing information to ensure safety of others.
REFUNDS
All Deliveries go out carrying our 100% Personal Guarantee.
If for any reason you are not completely satisfied with the quality of your delivery, please contact us immediately by either e-mail or phone.
We are committed to excellence and will work with you to ensure we make it right. We will either replace your flowers with an upgraded bouquet OR if you prefer 100% Money Back.
No fighting with you, no making it difficult. - Just 100% commitment to ensure both you and the recipient are happy.
If you feel your flowers (or other gifts) didn’t arrive in the best condition or have not lasted at least 3 days let us know within this time by calling 09 838 9058.
Once we’re confident that they have been cared for as recommended, we will happily replace the flowers.
Don't hesitate to call us on 09 838 9058 to answer any of your questions regarding the delivery or care of your flowers.
Best Blooms does not accept Liability if incorrect address details have been given.
Orders can be cancelled, free of charge, if we haven’t yet arranged your flowers or gifts order. Given the perishable nature of many of our products, we do not offer refunds on cancelled orders that have been picked and arranged or are out for delivery on those perishable
Products.
RETURNS
We have a 14 day return policy.
Non-perishable products may be approved for a refund if returned in new condition.
Any gift products requested to be returned must be in a new resalable condition unless faulty or otherwise defective.
Refunds can only be made back to the credit card that was used for the original purchase. Approved refunds can take 1-2 business days to be completed.
Best Blooms does not accept Liability if incorrect address details have been given.
