At Best Blooms, every bouquet we create is backed by our 100% Satisfaction Guarantee. If you’re not completely delighted with your flowers, we’ll either replace them with an upgraded bouquet or refund you in full — no hassles, no arguments.
We are Philip Selwyn and Jo-Ann Moss, the proud owners of Best Blooms. Every delivery carries our personal guarantee, and we stand behind both our flowers and our service. You can meet our florist team here .
Our money back guarantee florist promise applies to every delivery across Auckland. Whether it’s a birthday bouquet, anniversary flowers, or a sympathy arrangement, we’ll make sure it arrives fresh, beautiful, and on time.
For full details on how we deliver, see our flower delivery information .
We know peace of mind matters most during sensitive occasions such as funeral and sympathy flowers, where every detail counts.
When you order from Best Blooms, you can be assured we’ll always go the extra mile to make your gift special. That’s our promise — from our family to yours. šø
Discover more about who we are and why so many Kiwis trust us, starting at the Best Blooms homepage.
Yes. Every arrangement is hand-crafted to meet our high standards. If something isn’t right, our team will work with you to make it perfect.
Yes – every order is covered by our 100% Satisfaction Guarantee.
We promise your flowers will be fresh, beautiful, and delivered on time.
If you’re not completely happy, simply contact us and we’ll put it right – replacement, refund, or store credit, whichever you prefer.
Best Blooms does not accept Liability if incorrect address details have been given.
Orders can be cancelled, free of charge, if we haven’t yet arranged your flowers or gifts order. Given the perishable nature of many of our products, we do not offer refunds on cancelled orders that have been picked and arranged or are out for delivery on those perishable Products.
RETURNS
We have a 14 day return policy.
Non-perishable products may be approved for a refund if returned in new condition.
Any gift products requested to be returned must be in a new resalable condition unless faulty or otherwise defective.
Refunds can only be made back to the credit card that was used for the original purchase. Approved refunds can take 1-2 business days to be completed via Windcave.
Yes! We’re one of the few florists in Auckland to send a photo of your finished bouquet before it goes out for delivery. This way you can see exactly what your loved one will receive.
Will my Flowers look like the picture?
Yes, we work very hard to ensure your flowers look as close to the picture as possible.
Sometimes we will have to substitute blooms due to seasonal availability and stock.
Your order will ALWAYS be made up to full value.
All efforts will be taken to duplicate flower bouquets and arrangements, as close to the pictures as possible, however due to seasonal and local availability of flowers we cannot guarantee this; therefore the florist may need to substitute one or more items to work within the overall feeling of the item.
This may also be the case with containers, baskets and boxes used in the design if they are not available from our suppliers.
If you have ordered something specific and it is sold out, we will advise you by either phone or email to discuss how you would like to proceed.
If there is a flower you really wanted included in your order then please mention this in the notes to florist section of your order.
Yes, our flowers are always fresh — that’s part of our 100% satisfaction guarantee.
Our team selects market-fresh blooms daily, and every bouquet is handcrafted in our Auckland florist shop . We condition the flowers carefully so they last as long as possible once they reach your recipient.
Long-Lasting Fresh Flowers
This also means that some flowers will be sent out in bud form (ie lilies, alstroemarias, iris etc). This means long-lasting freshness for the recipient, where they can enjoy those blooms as they spectacularly open in front of their eyes over the next week or more.
If you have any complaint about the freshness of your blooms then please contact Best Blooms immediately so we can rectify this for you, with either a replacement, store credit or your money back.
Your peace of mind is important to us. If something isn’t quite right, please call our team directly on +649 838 9058. We’ll resolve the issue quickly, because our reputation is built on happy customers and trusted Auckland flower delivery.
If the recipient isn’t home, couriers will leave flowers in a safe, shaded spot and text/call the recipient with details.
If re-delivery is required, additional charges apply.
Supplying the correct mobile number ensures smooth delivery.
If couriers can’t access the property, they’ll attempt to contact the recipient.
If unsuccessful, they’ll notify us, and we’ll reach out to you.
Extra delivery charges may apply if they need to return later.
Please provide accurate contact details to avoid delays.
Please double-check all details before placing your order.
If incorrect details are provided, couriers charge extra for re-delivery, which will be passed on to you.
To help avoid issues:
We’ll always work with you to resolve problems, but re-delivery may not be possible on the same day. Contact us here.
In rare cases where delivery is declined, the order will be returned to our florist shop. We’ll contact you directly to discuss options for redelivery or collection.
We’ll always do our best to help. Simply call our customer service team and we'll update your order if it hasn't already left with the courier.
Yes – if you need to cancel, please contact us as soon as possible on +649 838 9058 or by email.
