Testimonials - Customer Feedback Best Blooms Florists Auckland- Reviews

Testimonials

What our Customers said this week....

Speechmarks customer reference testimonial

We are lucky enough to hear from our customers, and the recipients of our flowers every day...
Some phone, some call into the shop excited to tell us how long the flowers lasted,
some message via facebook or twitter and we receive many emails -
Here are some of the latest messages...
(and Thank You so much for your feedback - it is always shared with the team, and it just makes our day!)

We welcome all your feedback - All our flowers go out with our written guarantee -
We want you to tell us if we disappoint, so that we can fix it - immediately.

We also Encourage you to Review Us...

As a valued customer of ours, we also encourage you to give us your feedback!

By email, please leave us a Review on Google Maps, Yelp, or on Finda
OR on our Facebook Page or Twitter.

We strive for Excellence so do value your input.

Hi Best Blooms,
Just wanted to thank your staff & special mention to Phil who helped me locate my get well gift over the phone. I'm Perth based but was actually working in the remote outback at the time lol & Phil's fantastic customer service put me at ease!
The amazing reviews about your company are 100% correct. My nephew in hospital absolutely loved his gift basket.
To Phil and the best bloom staff.. a huge thank you! Will definitely be using your company again.
Kind Regards,
Tania Leaso

Hi,

Just wanted to thank you for the amazing flower arrangement you delivered last Friday. This was for a very special and dear friend who appreciated all things beautiful. His family let us know that the flowers were just beautiful and they commented that Don would have loved them.

Warm Regards

Sandra

Just to thank you for the lovely flowers this was my friend in Glendowie's response to them...

"Hi Ann

Thanks again for the flowers they are the best I have ever ever had they have come out more and are just amazing. If I need flowers at any time I would use them. Put the bouquet outside at night in the fresh air so it will last longer cause it can be hot inside. They are just stunning better flowers than Mary and I have ever had

Cheers Ange"

Amazing feedback from my Mother on the flowers, shes still raving about them so thank you!
Amanda Tooker

Thank you for the beautiful flowers that were delivered to my dear friend on Monday for her 93^rd birthday. She said they were great & that they were in her favourite colours. I was pleased to hear it as I know of people from overseas that had flowers delivered recently through Interflora (not from your company) & they were very disappointed. My friend who turned 93 was thrilled when they arrived from you.
Once again Thank You
Regards
Heather Cleghorn

Dear Best Blooms

I write to sincerely thank you for continually providing an excellent service. Not being based in New Zealand I have used many online flower delivery companies and have had to trust that they deliver as per the online description of goods; this has most definitely not always been the case.
This is the first business where I am continually told by friends and family that they receive flowers that are fresh, creative and plentiful. In particular are their comments that your flowers last a lot longer than others.
Add to this the fact that when I have needed to phone, my query has been met by friendly and helpful operators who have taken time to ensure every detail is correct, often going above and beyond to assist and always providing the same consistent, reliable and friendly service.

Again, my sincerest thanks for your exceptional customer service, attention to detail and great range of quality products.

Amy Laurenson

You sent a gift basket of food and treats to friends of mine at Ronald McDonald house
this week. I just wanted to let you know that it was absolutely perfection.
Thank you! Thank you for helping me to bless friends who are going through a
tough time from another country.
The things in the basket were apparently amazing and delish.
Really Appreciate it.
Bridget Johnson

Hi Best Blooms - Just to thank you for the lovely flowers this was my friend in Glendowie's response to them:
"Hi Ann
Thanks again for the flowers they are the best I have ever ever had they have come out more and are just amazing. If I need flowers at any time I would use them. They are just stunning better flowers than Mary and I have ever had.
Cheers Ange"

You guys have no idea how wonderful it is to deal with such personable people!!

Well done, have a Merry Christmas and a Prosperous 2015

Thank you again

Kerry

Thanks you guys - I got a text this morning saying she received them and they were lovely. Great service will use you again. Renee

Hi Guys,
Thank you very much. The flower arrangement was fantastic. Kaori really loved the flowers, thank you for making it special. Roshan Dsouza

Good afternoon Debbie

Thank you for keeping me in the loop as to the flowers I ordered and the payment.

We visited Kim yesterday and the flowers are beautiful thank you. She loved them.

Best wishes Ann

Thank you Debbie; Erin has received the flowers and absolutely loves them.
There�s nothing like getting flowers on your birthday J
Kind regards,
Louise Painter

Thank you very much for prompt service. Michelle appreciated her flowers at a very sad time for her family.

Thank you again

Jasmine Cootes

Thank you Debbie :)

I really enjoyed the range you offered in comparison to other places. I'm not going to be in the country for my partners birthday and using your website to find a gift made that easy for me to use, especially with the upgrade options.

Kind Regards,

Chris

You guys have no idea how wonderful it is to deal with such personable people!!

Thank you again

Kerry

Thank you so much for the lovely flowers you put together for Em earlier today. They are ABSOLUTELY GORGEOUS and exactly what I hoped for. So stoked, she loves them :-)

Warm regards,

Esther

Many thanks! Madeline was delighted to receive the flowers

Cheers, Lucy

:) THANK YOU JO THEY WERE ...PERFECT!!! ..once again!

:):):):):):):)

Will definitely be using your GREAT services again!

amazing service! :D

Kris

Hi Debbie- thanks : all good and were there before midday... and she loves them!!

Thanks regards

Murray

Good Afternoon Debbie,

Thank you for arranging the flowers for me, heard from Bec and she loves them! Will definitely recommend you to friends and family! :-)

Kind Regards

Lisa Judson 22.05.13

Thank you for the flower delivery of order #9589. The recipient really appreciated the colours and design - it really hit the spot!

Once again thank you.

Best Wishes

Ed Hagen 5 May 2013

Hi Just want to thank you for the beautiful flowers that were delivered as per my order below. It is some three weeks since they were delivered and they only now unfortunately have to be thrown out after having looked stunning for this long!

Many wonderful comments were made about them and they were much appreciated by the family.

Many thanks again and I certainly look forward to using you again.

Kind regards

Louise 6.05.2013

You're very Welcome, and what a lovely email. Excellent customer service and follow up. Best I've seen.

Cheers Pip

April 2013

I want to thank you so much for the wonderful service you gave. I contacted you on the internet from the USA to order flowers for my friend�s birthday in Auckland.

There was a problem with delivery and when I called to enquire, you not only made the delivery on time, it was even better than I had asked for.

You are Wonderful - thank you so much!

Benita 5.3.13

Thank you, what an excellent service you provide.

Regards Erica

13 December 2012

Hi Debbie,

Thank you for your response. It's been a pleasure using your Company :0)

Kind regards,

Angela 10.12.12

Thank you very much for delivering a beautiful Phalaenopsis for my grandparent�s anniversary on Thursday.

They were over the moon with their morning surprise delivery, a perfect way to start their special day.

I was impressed with not only how easy it is to order online but also how efficient and quick delivery was. Thank you so much!

I would gladly recommend you to anyone who listens:)

Regards,

Leila 30 November 2012

Thanks very much - my mum phoned yesterday to say they had arrived and they

are lovely!

23.11.2012

Thank you Debbie

I greatly appreciate your friendly service. The flowers really made the day for my brother and sister-in-law.

Cheers

Vinnie 26 November 2012

Hi Debbie

Just to let you know the flowers were spectacular, many thanks.

My wife really thought they were special.

Very grateful.

Regards

Frank Taylor 15.11.12

Dear Debbie,

Thank you so much - Typical NZ customer care!

I will use you again!

Katie has promised she will let me know when the 'surprise' turns up!

Many Thanks

Joyce 15th November 2012

HI Debbie

The flowers have just arrived and they were perfect! Mirrin said they made her day � so thank you.

Regards

Cathie

5/11/12

Debbie,

Abigail received the beautiful roses that you delivered to her. She loved them.

I saw a picture and they were exactly as requested.

It is very nice to know that love can be delivered thousands of miles away by communicating through an e-mail.

You made sharing this 20 year tradition for Abigail's birthday a memorable milestone.

Thanks,

The Wolfgang's

28 October 2012

Thank you, they looked great - and arrived on time.

Cheers

Jack 1/11/12

Hi Debbie,

You guys have great customer service attention.

Thanks for everything :o)

Kind regards

Moira 12 October

Thank you so much for the trouble you went to with my order.

The flowers were much appreciated and admired.

Regards Verity Adcock 30.10.12

Thanks so much Debbie :) I have ordered from you guys before when I was living in Canada and had the best service :)

my Nana loved the flowers you sent her hence using you again :)

thank you so much!

Regards Amy 30/10/12

Hi Debbie,

Many thanks I used your services back in May and my friend said the flowers were beautiful, so you were my first choice in NZ!!!!

Many thanks for the excellent service.

Kind regards Michelle

Perth Australia 3 August 2012

Wow thank you so much, that was really quick!

The girls loved the flowers to so I will definitely be using you in the future :)

Thank you very much.

Liz Anderson 2/08/2012

Hi Debbie

Thank you for confirming. I liked the website � really easy and you had a great selection at great prices.

Kind regards

Adi 31st July 2012

Many thanks, Debbie for sending this detailed note.

The online ordering experience and the 2 calls with your team (Jenna) were rather positive. The follow-up mails updating me of my flowers delivery is a pleasant surprise, too.

This is really great service excellence and it�s a real comfort to know I have chosen a very reliable florist in Auckland!

Cheers and lovely weekend ahead!

Best regards,

Sandra

Singapore 27/7/12

Thank you for your mail Debbie,

Helen and my son were very impressed with the bouquet.

So many thanks to you and your team.

Pauline 27 July

Thank you so much. Just spoke with my Mum and she loves the roses that were delivered, and really appreciated the personal note re: the change of colour from pink to yellow. Thank you again for your excellent customer service!!!

Corinne 24/7/12

Hi Debbie,

Thanks for email/confirmation. Had a look at various sites earlier and you guys defiantly stood out from the rest! I can see why you guys were winners/finalist for best gift shop.

To deliver next day is a bonus & will happily order from Best Blooms again & will defiantly recommend to others.

Many Thanks & Regards

Will

23 July

Hi there

This is to let you know I am so impressed with your service. Flowers are very reasonably priced and the service is great.

Thank you sooooo much.

Cheers

Shabnam 18/07/2012

Thank you so much. Sally was delighted with the baby boy flower package - she thought it was stunning. You are obviously very talented, and so once again many thanks on such an important occasion to our family.

Marilyn Raw 1 June 2012

Hello Debbie

Thanks for your email. We were delighted with the service you provided and the recipients of the flowers were also delighted and described them as "simply stunning�. Next time we require flowers to be sent to a staff member, we will certainly think of you.

Kind regards

Moira

1st June 2012

Thanks Debbie

Seems to me like you run a pretty slick business. Very friendly and easy to deal with, and a great website.

Thanks

Craig

Hi Debbie

I really appreciated your quick service and Julie said the flowers were gorgeous. Thank you so much,

Sarah 31.05.12

Thank you for your SERVICE. Be happy to use you again should I require your services.

Kind regards

John Manning 30th May 2012

Dear Debbie

Thank you very much for your prompt and efficient service. The flowers, which are beautiful, were delivered before mid-day. Thanking you once again.

Frances 29 May

Hi Debbie,

Thank you so much for the lovely email confirmation.

It�s my pleasure to deal with Best Blooms, I order all my flowers through you and they are always gorgeous.

Thank you!

Teresa. 29 May 2012

Dear Debbie

Thank you so much to Best Blooms for the flowers sent to my family, and to my Aunt�s funeral last week.

My cousin told me the flowers were beautiful.

Kind regards

Leeann Norris

Thanks Jo

Mum was delighted with the flowers from you when she was in hospital some weeks back, so I had to come back to you!

Looking forward to seeing pics from Mum of these ones :-)

Many thanks .... Christine

23rd May 2012

Hi Debbie,

Just had an email from my friend saying she just received the most beautiful flowers.

A huge thank you!!!

Michele 23 May

Good Afternoon Debbie,

Thank you very much for this. It looks great!! I have appreciated the way your customer service is conducted. Will definitely be using you in future. Thank you once again.

Kind regards,

Shaktika 22.05.12

Hi Debbie,

Thank you, very much appreciate the delivery at short notice. Great service by the way!

Rosie 22nd May 2012

Hi Debbie

Thanks for the email we heard from John and he was so happy, so thank you from us all here for sending the potted basket etc... we will use your business in future for all our orders to NZ.

Thanks

Shirley Gledhill

21 May

Hi Debbie

I would like to say thank you for bouquet of flowers that were delivered to my Step Mother last Wednesday. Although I have not seen the flowers myself, I have heard that they looked great. Thank you for the great service.

Kindest regards

Rebecca 21.05.12

Thanks very much Debbie, I have used your business before to send flowers to my mum in hospital and she loved them, so will definitely keep you as first choice for the Auckland area.

Regards

Denise 27 April 12

Thanks for your excellent service Debbie.

Not surprised you're up there with the best.

Cheers

Phil Mason 27.04.12

Hi from wet England, Thank you the flowers that were delivered I was told they were wonderful and well received.

It makes a lovely change to find great customer service!

Thank you again.

Kind Regards

Michele 29 April

Thank you for your email. My friend has received the flowers and said they are beautiful.

Thanks for your prompt, efficient and excellent service.

Dawn 1 May 2012

Thanks Philip. Feedback from the recipients of the flowers was very positive.

Lynley 6 May 2012

Dear Philip,

Thanks for the email. I can confirm that the flowers were warmly received by my family in NZ. They commented on how beautiful-smelling they were and were very pretty.

Best wishes,

Emma.

8 May 2012

Hi Jo

Thanks for the service. Mum was really happy and the e-service was slick.

Cheers

Paul 17 May 2012

Thank you so very much!!! Your unbelievable timing and personal touch blew me away.

Whilst on the phone when my daughter rang me for Mothers Day - you arrived at my door - and I was greeted with the most stunning gift basket together with a long personalised message card that you had taken the time to write on her behalf. I was truly choked up! Special ... very special

Thank you so very much - it is so rare that suppliers take time out to personalise services they profess to provide - especially at such a busy time. I certainly now know who I will be ordering flowers or gift baskets from in the future.

I coach on service excellence in NZ and Australia - and with your permission will use your company as a perfect example of the 'epitome of service excellence'

Best regards

Viv Robinson

Sunday 13 May 2012

Dear Debbie,

Would just like to express my gratitude for your lovely and efficient service. My friend absolutely loved the flowers so thank you!

Whitley

2nd May

I would just like to say thank you. My sister and her husband said the flowers were absolutely beautiful.

Regards Diane

6 May 2012

Good morning Jo

Thank you for the lovely flowers and I have to say the lovely girl that I spoke to whilst ordering the flowers over the phone was a credit to your business.

I have managed a few businesses myself and know that far too often we only ever receive the bad comments about our staff so I thought it would be nice to give some credit where credit is due.

The girl that took my call was amazing; she was polite and friendly and was a pleasure to deal with.

For that reason I have added your business as our first contact for our flower orders.

Hope you have a lovely day

Kind regards

Michele Whiting 1 May 2012

We would just like to say a big thanks

For the lovely bunch of flowers that you made up for our mum she loved them.

Thank you so much for the excellent service thanks again,

Liz and Riggot 5.5.12

Hello team at Best Blooms

I just wanted to let you know how happy I was with the display that was delivered to my daughter at Andiamo Restaurant on Wednesday. I requested a spectacular display that was also very fragrant and you delivered exactly what I had asked for.

Emma was delighted and sent me a photo .... it was very lovely, colourful and smells beautiful.

So, thank you very much for your reliable and professional service, I really appreciate it and will recommend you to everyone.

Kind regards

Maria Routledge 1st May

Hi Jo,

Thank you so much for the flowers. Nana said they were beautiful.

Will definitely order with you again!

Once again thanks so much for making my Nana's Birthday a special day!

Regards,

Amy 7 April 2012

Dear Jo-Ann

A quick note to say thank you very much.

The flowers you delivered to Moira were by all accounts stunning.

Many Thanks

Jennifer 26 March 2012

Hi Philip,

Thanks for the email. Yes, my parents called me and said their surprise flowers had arrived just after lunch, they were so pleased with the colours in the arrangement.

I appreciate the follow up, that's great customer service, and your staff on the phone are just lovely to speak with.

All the best,

Alison Ferguson 23 March 2012

Hello Jo-Ann.

Have just heard from my daughter to say she was very very happy with the beautiful flowers you delivered to her today � they made her feel better at a very sad time in her life.

Thank you for your great service and expertise.

Regards

Linda 21.03.2012

Thank you Jo-Ann,

I remain grateful for your efforts on behalf of the Greigs and I.

I chose your business as it was a family establishment and I am now, very pleased that I did. Thank you sincerely for facilitating my floral order.

All the best,

Kim 21 March 2012

I've just received flowers from my daughter in California. They are quite simply superb: a wonderful explosion of colour with red Anthuriums and superbly presented. I don't want to take the wrapping off: pandanus mat, plaited flax, feathers and copper wire. Simply very stylish and stunning in its impact.

She ordered from you last year as well, and they were also stunning. They came together with a large ceramic koru (because you'd run out of small ones!). She was very impressed and called it typically Kiwi, the level of care and informality. She's homesick and wishes she were here!

She always uses you and I can well see why. So will I.

All the very best. You must be very busy at the moment.

Heather 21 December 2011

Hi Philip - Mum told me they had arrived on time thank you!

By the way, she is really happy with them, said they look lovely, really bright with all colours. Thank's again. Joy 11/12/2011

Hi Jo,

Basket received and looks lovely � thanks so much for your attention to detail.

Kind regards, Letitia

22nd December 2011

Hi Jo-Ann

Many thanks for sending through the receipt. Great feedback from Jenny for your flowers � thanks again, I will keep your name in my address book!

Regards

Liz 19.12.11

HI Philip

I have indeed received lovely feedback from the recipient of the flowers, so wanted to thank you for doing such a lovely job. In fact I did receive a confirmation so all was well�

Merry Christmas and Happy New Year.

Carla 19 Dec 2011

Hi Jo-Ann

My sister just phoned me in Aussie to say what a beautiful bunch of flowers they are and she was thrilled with them - as am I!

Thank you for making both our days.

Cheers

Jackie 14 December 2011

Hi Philip

I did get a confirmation and they flowers did arrive in perfect time. I was told they were just beautiful from the recipients (actually they raved about them)...so well done!

Kind regards

Vicki 13/12/11

THANK YOU for such a wonderful bouquet. Your Company has been an absolute pleasure to deal with.

Kindest regards, Vicki 30th November 2011

Hi Philip,

I was unsure if I had placed the order in time for delivery to take place yesterday, so was pleased when Faaimini sent us a message of appreciation. Thank you for your email below and also for arranging swift delivery of the flowers.

Given your attention to detail with follow up of small service oversights such as this, I am not surprised your business has won awards! It�s lovely to see a business operating with a true customer focus.

Kind regards,

Chad 29 November 2011

Good Morning

So this was sadly my last order. Melissa is coming home to Germany soon

Thank you soooo much for every delivery. All was perfect and great

You have a great shop and a great service!! Continue doing like this!

kindest regards and best wishes in the future.

Till 24 Nov '11

..Apologies for the late feedback!

Thank you all so much 'Best Blooms' for your 'beautiful Ruby Anniversary Table Centrepiece' for my parents.

With tears, viewing their unusual BUT beautiful floral arrangement, my parents had said that, not only was it a very special day for them to look back on after 40 special years of marriage but

it was the most 'loving reminder' also of their grandchildren here in Sydney, knowing that although they were'nt there, they were still sharing their special day together with them through your 'beautiful flowers'!! We look forward to ordering again through you in the near future, finally a florist we can trust!! 'You ROCK BEST BLOOMS'!!

Kind Regards

Julie -November 2011

Good morning

Thank you for the attached receipt.

Although there was a small problem with the original sending of the flowers this was dealt with professionally, smartly and with thought. I did appreciate it and the "fix� of the problem was forth coming without me having to ask for it.

I can see why you have won many awards and would have no hesitation in recommending you to friends or family.

Cheers

Mitch 24 Nov 2011

Hi Philip,

Would like to thank you for the flowers - they were so perfect especially with the colors of purple !! My friend loved her flowers for sure and was very surprised to receive them.

Thanks again for your great service :-)

Kind Regards

Roberta 21 November 2011

Hi Jo-Ann

Thanks for sending through my receipt and a brief introduction about your business.

Justine was thrilled with the flowers, and I was equally thrilled about the ease of placing the order with you.

Congratulations to Donna, for making the whole process so simple and being so professional.

I will certainly use your company in the future.

Kind Regards

Catherine 27.09.2011

Hello Jo-Ann,

Thanks so much for making this happen for my sister-in-law. She loved the surprise and the beautiful arrangement. It's great to have you as an ally across the globe who helped supporting her during her cancer treatment. Your talents and great business etiquette are much appreciated.

Thanks, Dagmar 11/11/11

Hi Phillip,

Absolutely no worries at all, I really love the job that you guys do and

have used you before and will continue to do so in the future.

Thanks Stacy 20.10.2011

Thank you for the prompt delivery and the gift that was received by Lovey.

She was ecstatic about the gift. Will definitely consider your services again.

THANK YOU VERY MUCH

Tiria

Hi Jo-Ann,

Thank you so much for arranging this. Unfortunately Rochelle had to leave work early

so she won�t get the rose until I get home.

I just want to say that I am very impressed with the presentation and service.

I will definitely be ordering from you again and will recommend you to family and friends.

Kind regards,

James McCallum

Dear Philip

Thank you for delivering a beautiful bunch of flowers to my Mum. As it turned out my mother was home from work sick the day of delivery. I really appreciate that the flowers were then delivered to her house rather than left at her place of work. I look forward to buying more flowers from you in the future.

Regards,

Rachel 19.09.2011

Thank you so much for organising the flowers with so little notice. I did get lovely feedback from Mum and Dad � and a photo! Thanks too for taking the effort to put them in the back porch, out of the wind as Mum and Dad were not home.

It�s so good to know there�s a good florist, not too far from their home in Auckland.

Thanks again

Karen de Feyter

Canberra, Australia 16 Sept 2011

Hi Philip

Thanks for your email, no dramas at all- it is very nice to be followed up personally.

I had great feedback from my Mum who told me "the flowers were beautiful and I would have been

very pleased with them", which is just great!

She's an interior designer and pretty fussy with things like that, so that's a huge Compliment!

Will definitely use your business again, it�s always a little worrysome ordering online,

you never know what you will get with flowers, so I am thrilled to know you guys are great.

Kind regards

Holly Jean 14 September 2011

Hi Philip

The service you guys provided was fantastic and the flowers looked amazing and scored me many points with my partner ;)

Thank you SO much for being so efficient and I look forward to placing more orders with you in the future!

Have a great week guys!

Liam

All good thanks. Joan loves the gift, although she has been too ill to give me details,

Safe to say that the orchids were beautiful and is looking forward to eating the treats.

Sadly I can't visit her as she is far away from me - I am appreciative that you care about your business and give it that personal touch.

I will not hesitate to recommend your business. Thank you.

Regards Dafna 11.09.2011

With great excitement my daughter Anabella received the beautiful birthday present you sent a few hours ago.

I connected with it for Skype and you can see their happy faces and some tears came to her eyes as she held the flowers of colors and balloon birthday. Thank you very much Jo, I share with my daughter a special moment with the help of you, the gift is very beautiful.

I will always remember.

Ana

Buenos Aires Argentina 31 August 2011

Hi Philip,

Thanks very much for your follow-up email. I had already had contact from Vicki saying thank you

and how gorgeous the flowers are.

We always get very good service from you and have used Best Blooms several times.

Thanks

Marie 23.08.2011

Hi Phillip,

No need to apologise, I was most impressed with your service and forgot to thank you for it.

My friend Brett received the bouquet that same afternoon and phoned me to let me know he got it.

His family were very touched and moved as well impressed with the lovely arrangement.

Thank you so much for delivering the bouquet on my behalf. I would highly recommend your service to others.

Regards

Rebecca George 23 August 2011

Dear Philip

Thanks very much for your email. The flowers did indeed arrive in time and were very much appreciated by my Mum, Delphine.

She loved the exotic flowers and we thought the bouquet was quite spectacular!

Thank you for the excellent service as well - your team made everything so smooth and easy!

Kindest regards

Caroline 10 August 2011

Hi Jo-Ann,

Thank you very much for your help in getting Monique's Orchid delivered safely and on time.

She thoroughly appreciates it, and I appreciate the excellent service which is a breath of fresh air

compared to the delivery services we receive here in SA.

I'll hopefully be able to use you again soon. All the best.

Regards,

Richard 18 August 2011

She loved it, thanks Philip; I will be using you again & recommending you to my friends & family. Matt 9.08.2011

Hi Best Blooms team,

I just got a pxt of the flowers you put together for Em earlier today. They are ABSOLUTELY GORGEOUS and exactly what I hoped for. So stoked, she loves them :-)

Thank you so so very much,

Warm regards,

Esther

Many thanks! Madeline was delighted to receive the flowers

Cheers

Lucy

:) THANK YOU JO THEY WERE ...PERFECT!!! ..once again!<3

:):):):):):):)

Will definitely be using your GREAT services again!

amazing service! :D

Kris

Hi Debbie- thanks : all good and were there before midday... and she loves them!!

Thanks regards

Murray

Good Afternoon Debbie,

Thank you for arranging the flowers for me, heard from Bec and she loves them! Will definitely recommend you to friends and family! :-)

Kind Regards

Lisa Judson 22.05.13

Thank you for the flower delivery of order #9589. The recipient really appreciated the colours and design - it really hit the spot!

Once again thank you.

Best Wishes

Ed Hagen 5 May 2013

Many wonderful comments were made about them and they were much appreciated by the family.

Many thanks again and I certainly look forward to using you again.

Kind regards

Louise 6.05.2013

You're very Welcome, and what a lovely email. Excellent customer service and follow up. Best I've seen.

Cheers Pip

April 2013

I want to thank you so much for the wonderful service you gave. I contacted you on the internet from the USA to order flowers for my friend�s birthday in Auckland.

There was a problem with delivery and when I called to enquire, you not only made the delivery on time, it was even better than I had asked for.

You are Wonderful - thank you so much!

Benita 5.3.13

Thank you, what an excellent service you provide.

Regards Erica

13 December 2012

Hi Debbie,

Thank you for your response. It's been a pleasure using your Company :0)

Kind regards,

Angela 10.12.12

Thank you very much for delivering a beautiful Phalaenopsis for my grandparent�s anniversary on Thursday.

They were over the moon with their morning surprise delivery, a perfect way to start their special day.

I was impressed with not only how easy it is to order online but also how efficient and quick delivery was. Thank you so much!

I would gladly recommend you to anyone who listens:)

Regards,

Leila 30 November 2012

Thanks very much - my mum phoned yesterday to say they had arrived and they

are lovely!

23.11.2012

Thank you Debbie

I greatly appreciate your friendly service. The flowers really made the day for my brother and sister-in-law.

Cheers

Vinnie 26 November 2012

Hi Debbie

Just to let you know the flowers were spectacular, many thanks.

My wife really thought they were special.

Very grateful.

Regards

Frank Taylor 15.11.12

Dear Debbie,

Thank you so much - Typical NZ customer care!

I will use you again!

Katie has promised she will let me know when the 'surprise' turns up!

Many Thanks

Joyce 15th November 2012

HI Debbie

The flowers have just arrived and they were perfect! Mirrin said they made her day � so thank you.

Regards

Cathie

5/11/12

Debbie,

Abigail received the beautiful roses that you delivered to her. She loved them.

I saw a picture and they were exactly as requested.

It is very nice to know that love can be delivered thousands of miles away by communicating through an e-mail.

You made sharing this 20 year tradition for Abigail's birthday a memorable milestone.

Thanks,

The Wolfgang's

28 October 2012

Thank you, they looked great - and arrived on time.

Cheers

Jack 1/11/12

Hi Debbie,

You guys have great customer service attention.

Thanks for everything :o)

Kind regards

Moira 12 October

Thank you so much for the trouble you went to with my order.

The flowers were much appreciated and admired.

Regards Verity Adcock 30.10.12

Thanks so much Debbie :) I have ordered from you guys before when I was living in Canada and had the best service :)

my Nana loved the flowers you sent her hence using you again :)

thank you so much!

Regards Amy 30/10/12

Hi Debbie,

Many thanks I used your services back in May and my friend said the flowers were beautiful, so you were my first choice in NZ!!!!

Many thanks for the excellent service.

Kind regards Michelle

Perth Australia 3 August 2012

Wow thank you so much, that was really quick!

The girls loved the flowers to so I will definitely be using you in the future :)

Thank you very much.

Liz Anderson 2/08/2012

Hi Debbie

Thank you for confirming. I liked the website � really easy and you had a great selection at great prices.

Kind regards

Adi 31st July 2012

Many thanks, Debbie for sending this detailed note.

The online ordering experience and the 2 calls with your team (Jenna) were rather positive. The follow-up mails updating me of my flowers delivery is a pleasant surprise, too.

This is really great service excellence and it�s a real comfort to know I have chosen a very reliable florist in Auckland!

Cheers and lovely weekend ahead!

Best regards,

Sandra

Singapore 27/7/12

Thank you for your mail Debbie,

Helen and my son were very impressed with the bouquet.

So many thanks to you and your team.

Pauline 27 July

Corinne 24/7/12

Hi Debbie,

Thanks for email/confirmation. Had a look at various sites earlier and you guys defiantly stood out from the rest! I can see why you guys were winners/finalist for best gift shop.

To deliver next day is a bonus & will happily order from Best Blooms again & will defiantly recommend to others.

Many Thanks & Regards

Will

23 July

Hi there

This is to let you know I am so impressed with your service. Flowers are very reasonably priced and the service is great.

Thank you sooooo much.

Cheers

Shabnam 18/07/2012

Marilyn Raw 1 June 2012

Hello Debbie

Kind regards

Moira

1st June 2012

Thanks Debbie

Seems to me like you run a pretty slick business. Very friendly and easy to deal with, and a great website.

Thanks

Craig

Hi Debbie

I really appreciated your quick service and Julie said the flowers were gorgeous. Thank you so much,

Sarah 31.05.12

Thank you for your SERVICE. Be happy to use you again should I require your services.

Kind regards

John Manning 30th May 2012

Dear Debbie

Thank you very much for your prompt and efficient service. The flowers, which are beautiful, were delivered before mid-day. Thanking you once again.

Frances 29 May

Hi Debbie,

Thank you so much for the lovely email confirmation.

It�s my pleasure to deal with Best Blooms, I order all my flowers through you and they are always gorgeous.

Thank you!

Teresa. 29 May 2012

Dear Debbie

Thank you so much to Best Blooms for the flowers sent to my family, and to my Aunt�s funeral last week.

My cousin told me the flowers were beautiful.

Kind regards

Leeann Norris

Thanks Jo

Mum was delighted with the flowers from you when she was in hospital some weeks back, so I had to come back to you!

Looking forward to seeing pics from Mum of these ones :-)

Many thanks .... Christine

23rd May 2012

Hi Debbie,

Just had an email from my friend saying she just received the most beautiful flowers.

A huge thank you!!!

Michele 23 May

Good Afternoon Debbie,

Thank you very much for this. It looks great!! I have appreciated the way your customer service is conducted. Will definitely be using you in future. Thank you once again.

Kind regards,

Shaktika 22.05.12

Hi Debbie,

Thank you, very much appreciate the delivery at short notice. Great service by the way!

Rosie 22nd May 2012

Hi Debbie

Thanks for the email we heard from John and he was so happy, so thank you from us all here for sending the potted basket etc... we will use your business in future for all our orders to NZ.

Thanks

Shirley Gledhill

21 May

Hi Debbie

Kindest regards

Rebecca 21.05.12

Thanks very much Debbie, I have used your business before to send flowers to my mum in hospital and she loved them, so will definitely keep you as first choice for the Auckland area.

Regards

Denise 27 April 12

Thanks for your excellent service Debbie.

Not surprised you're up there with the best.

Cheers

Phil Mason 27.04.12

Hi from wet England, Thank you the flowers that were delivered I was told they were wonderful and well received.

It makes a lovely change to find great customer service!

Thank you again.

Kind Regards

Michele 29 April

Thank you for your email. My friend has received the flowers and said they are beautiful.

Thanks for your prompt, efficient and excellent service.

Dawn 1 May 2012

Thanks Philip. Feedback from the recipients of the flowers was very positive.

Lynley 6 May 2012

Dear Philip,

Thanks for the email. I can confirm that the flowers were warmly received by my family in NZ. They commented on how beautiful-smelling they were and were very pretty.

Best wishes,

Emma.

8 May 2012

Hi Jo

Thanks for the service. Mum was really happy and the e-service was slick.

Cheers

Paul 17 May 2012

Thank you so very much!!! Your unbelievable timing and personal touch blew me away.

I coach on service excellence in NZ and Australia - and with your permission will use your company as a perfect example of the 'epitome of service excellence'

Best regards

Viv Robinson

Sunday 13 May 2012

Dear Debbie,

Would just like to express my gratitude for your lovely and efficient service. My friend absolutely loved the flowers so thank you!

Whitley

2nd May

I would just like to say thank you. My sister and her husband said the flowers were absolutely beautiful.

Regards Diane

6 May 2012

Good morning Jo

Thank you for the lovely flowers and I have to say the lovely girl that I spoke to whilst ordering the flowers over the phone was a credit to your business.

I have managed a few businesses myself and know that far too often we only ever receive the bad comments about our staff so I thought it would be nice to give some credit where credit is due.

The girl that took my call was amazing; she was polite and friendly and was a pleasure to deal with.

For that reason I have added your business as our first contact for our flower orders.

Hope you have a lovely day

Kind regards

Michele Whiting 1 May 2012

We would just like to say a big thanks

For the lovely bunch of flowers that you made up for our mum she loved them.

Thank you so much for the excellent service thanks again,

Liz and Riggot 5.5.12

Hello team at Best Blooms

Emma was delighted and sent me a photo .... it was very lovely, colourful and smells beautiful.

So, thank you very much for your reliable and professional service, I really appreciate it and will recommend you to everyone.

Kind regards

Maria Routledge 1st May

Hi Jo,

Thank you so much for the flowers. Nana said they were beautiful.

Will definitely order with you again!

Once again thanks so much for making my Nana's Birthday a special day!

Regards,

Amy 7 April 2012

Dear Jo-Ann

A quick note to say thank you very much.

The flowers you delivered to Moira were by all accounts stunning.

Many Thanks

Jennifer 26 March 2012

Hi Philip,

Thanks for the email. Yes, my parents called me and said their surprise flowers had arrived just after lunch, they were so pleased with the colours in the arrangement.

I appreciate the follow up, that's great customer service, and your staff on the phone are just lovely to speak with.

All the best,

Alison Ferguson 23 March 2012

Hello Jo-Ann.

Have just heard from my daughter to say she was very very happy with the beautiful flowers you delivered to her today � they made her feel better at a very sad time in her life.

Thank you for your great service and expertise.

Regards

Linda 21.03.2012

Thank you Jo-Ann,

I remain grateful for your efforts on behalf of the Greigs and I.

I chose your business as it was a family establishment and I am now, very pleased that I did. Thank you sincerely for facilitating my floral order.

All the best,

Kim 21 March 2012

She always uses you and I can well see why. So will I.

All the very best. You must be very busy at the moment.

Heather 21 December 2011

Hi Philip - Mum told me they had arrived on time thank you!

By the way, she is really happy with them, said they look lovely, really bright with all colours. Thank's again. Joy 11/12/2011

Hi Jo,

Basket received and looks lovely � thanks so much for your attention to detail.

Kind regards, Letitia

22nd December 2011

Hi Jo-Ann

Many thanks for sending through the receipt. Great feedback from Jenny for your flowers � thanks again, I will keep your name in my address book!

Regards

Liz 19.12.11

HI Philip

I have indeed received lovely feedback from the recipient of the flowers, so wanted to thank you for doing such a lovely job. In fact I did receive a confirmation so all was well�

Merry Christmas and Happy New Year.

Carla 19 Dec 2011

Hi Jo-Ann

My sister just phoned me in Aussie to say what a beautiful bunch of flowers they are and she was thrilled with them - as am I!

Thank you for making both our days.

Cheers

Jackie 14 December 2011

Hi Philip

I did get a confirmation and they flowers did arrive in perfect time. I was told they were just beautiful from the recipients (actually they raved about them)...so well done!

Kind regards

Vicki 13/12/11

THANK YOU for such a wonderful bouquet. Your Company has been an absolute pleasure to deal with.

Kindest regards, Vicki 30th November 2011

Hi Philip,

Kind regards,

Chad 29 November 2011

Good Morning

So this was sadly my last order. Melissa is coming home to Germany soon

Thank you soooo much for every delivery. All was perfect and great

You have a great shop and a great service!! Continue doing like this!

kindest regards and best wishes in the future.

Till 24 Nov '11

..Apologies for the late feedback!

Thank you all so much 'Best Blooms' for your 'beautiful Ruby Anniversary Table Centrepiece' for my parents.

With tears, viewing their unusual BUT beautiful floral arrangement, my parents had said that, not only was it a very special day for them to look back on after 40 special years of marriage but

Kind Regards

Julie -November 2011

Good morning

Thank you for the attached receipt.

I can see why you have won many awards and would have no hesitation in recommending you to friends or family.

Cheers

Mitch 24 Nov 2011

Hi Philip,

Would like to thank you for the flowers - they were so perfect especially with the colors of purple !! My friend loved her flowers for sure and was very surprised to receive them.

Thanks again for your great service :-)

Kind Regards

Roberta 21 November 2011

Hi Jo-Ann

Thanks for sending through my receipt and a brief introduction about your business.

Justine was thrilled with the flowers, and I was equally thrilled about the ease of placing the order with you.

Congratulations to Donna, for making the whole process so simple and being so professional.

I will certainly use your company in the future.

Kind Regards

Catherine 27.09.2011

Hello Jo-Ann,

Thanks, Dagmar 11/11/11

Hi Phillip,

Absolutely no worries at all, I really love the job that you guys do and

have used you before and will continue to do so in the future.

Thanks Stacy 20.10.2011

Thank you for the prompt delivery and the gift that was received by Lovey.

She was ecstatic about the gift. Will definitely consider your services again.

THANK YOU VERY MUCH

Tiria

Hi Jo-Ann,

Thank you so much for arranging this. Unfortunately Rochelle had to leave work early

so she won�t get the rose until I get home.

I just want to say that I am very impressed with the presentation and service.

I will definitely be ordering from you again and will recommend you to family and friends.

Kind regards,

James McCallum

Dear Philip

Regards,

Rachel 19.09.2011

It�s so good to know there�s a good florist, not too far from their home in Auckland.

Thanks again

Karen de Feyter

Canberra, Australia 16 Sept 2011

Hi Philip

Thanks for your email, no dramas at all- it is very nice to be followed up personally.

I had great feedback from my Mum who told me "the flowers were beautiful and I would have been

very pleased with them", which is just great!

She's an interior designer and pretty fussy with things like that, so that's a huge Compliment!

Will definitely use your business again, it�s always a little worrysome ordering online,

you never know what you will get with flowers, so I am thrilled to know you guys are great.

Kind regards

Holly Jean 14 September 2011

Hi Philip

The service you guys provided was fantastic and the flowers looked amazing and scored me many points with my partner ;)

Thank you SO much for being so efficient and I look forward to placing more orders with you in the future!

Have a great week guys!

Liam

All good thanks. Joan loves the gift, although she has been too ill to give me details,

Safe to say that the orchids were beautiful and is looking forward to eating the treats.

Sadly I can't visit her as she is far away from me - I am appreciative that you care about your business and give it that personal touch.

I will not hesitate to recommend your business. Thank you.

Regards Dafna 11.09.2011

With great excitement my daughter Anabella received the beautiful birthday present you sent a few hours ago.

I will always remember.

Ana

Buenos Aires Argentina 31 August 2011

Hi Philip,

Thanks very much for your follow-up email. I had already had contact from Vicki saying thank you

and how gorgeous the flowers are.

We always get very good service from you and have used Best Blooms several times.

Thanks

Marie 23.08.2011

Hi Phillip,

No need to apologise, I was most impressed with your service and forgot to thank you for it.

My friend Brett received the bouquet that same afternoon and phoned me to let me know he got it.

His family were very touched and moved as well impressed with the lovely arrangement.

Thank you so much for delivering the bouquet on my behalf. I would highly recommend your service to others.

Regards

Rebecca George 23 August 2011

Dear Philip

Thanks very much for your email. The flowers did indeed arrive in time and were very much appreciated by my Mum, Delphine.

She loved the exotic flowers and we thought the bouquet was quite spectacular!

Thank you for the excellent service as well - your team made everything so smooth and easy!

Kindest regards

Caroline 10 August 2011

Hi Jo-Ann,

Thank you very much for your help in getting Monique's Orchid delivered safely and on time.

She thoroughly appreciates it, and I appreciate the excellent service which is a breath of fresh air

compared to the delivery services we receive here in SA.

I'll hopefully be able to use you again soon. All the best.

Regards,

Richard 18 August 2011

She loved it, thanks Philip; I will be using you again & recommending you to my friends & family. Matt 9.08.2011